International 360: Service Communication & Fleet Management
International® 360 is a groundbreaking new service communications and fleet management solution designed to increase uptime, reduce Total Cost of Ownership, and enable fleet managers to make more efficient use of their assets. The only OEM to provide all-makes support in one easy-to use solution. Connected vehicle technology is now standard on all Class 6-8 vehicles!
.png)
Providing real-time transparency of repair progress and management across the entire International® and IC Bus network, International® 360 works to eliminate potential delays in the service and repair process. It enables instant initiation of service requests and online estimate approvals and integrates with the International dealer parts inventory system to help customers find the right-fit parts fast. It also facilitates estimate approvals, coordination with dealerships, communication of purchase orders and management of inspections, among other activities.
- Status updates sent directly to portal, email, or via API
- Complete communication history for each repair order
- Complete service history of asset (if performed at integrated dealer or affiliated service center)
- Standardized labor hours and estimates through Service Partner
- VIN-level information from fleet management systems and data sources into one unified source of information, with ONE username and password
- Access to OnCommand Connection Advanced Remote Diagnostics tools and integrated with 24+ telematics providers
- Supports all-makes assets with NO PER-VIN SURCHARGES
- Custom APIs to integrate 360 data and communication streams into existing fleet maintenance software and management systems
- Fast, online estimate approvals and communications
- Easy "request service" feature to initiate repairs
- Customer profiles with fleet documents and service expectations ensure a consistent experience across our service network
- Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand.
Providing real-time transparency of repair progress and management across the entire International® and IC Bus network, International® 360 works to eliminate potential delays in the service and repair process. It enables instant initiation of service requests and online estimate approvals and integrates with the International dealer parts inventory system to help customers find the right-fit parts fast. It also facilitates estimate approvals, coordination with dealerships, communication of purchase orders and management of inspections, among other activities.
Seamless, Transparent Communication:
- Repair Status updated by dealer every 24 hours- Status updates sent directly to portal, email, or via API
- Complete communication history for each repair order
- Complete service history of asset (if performed at integrated dealer or affiliated service center)
- Standardized labor hours and estimates through Service Partner
Easy to Use:
- Simple, intuitive portal design available on desktop, tablet or phone on any browser- VIN-level information from fleet management systems and data sources into one unified source of information, with ONE username and password
- Access to OnCommand Connection Advanced Remote Diagnostics tools and integrated with 24+ telematics providers
- Supports all-makes assets with NO PER-VIN SURCHARGES
- Custom APIs to integrate 360 data and communication streams into existing fleet maintenance software and management systems
Accelerated Service Process:
- Fast, online estimate approvals and communications- Easy "request service" feature to initiate repairs
- Customer profiles with fleet documents and service expectations ensure a consistent experience across our service network
- Integrated parts inventory data helps fleets identify which dealer has the needed parts on hand.